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COMPUTER APPLICATIONS/SUPPORT SPECIALIST? Computer Applications/Support Specialists provide technical support, assistance, troubleshooting, training and documentation to computer end users. Positions include User Support Specialist, Customer Support Representative, and Software Trainer. Computer Applications/Support Specialists interpret problems for computers users and answer questions about hardware, software, and systems. They may work for a hardware or software vendor, or work for a help-desk or support service firm. Ability to set up, install, configure, and troubleshoot hardware. Install, configure, upgrade, maintain, and trouble-shoot software in a microcomputer environment. Solve computer problems using recognized problem-solving methods Proficient in using a variety of applications and operating system software Prepare training materials and train end-users use appropriate library and information resources to research user support issues, concepts, and tools and support lifelong technical learning Establish and maintain cooperative working relationships with others Speak and write effectively; ability to communicate so others will understand Possess organizational and administrative ability and ability to supervise staff Familiarity with Internet use Computer support specialists are projected to be among the fastest growing occupations from 2002-12 Fast-paced and deadline driven; constantly interact with customers and fellow employees Must be competent in the use of computers and business software Work is generally sedentary, but often requires stamina and energy to keep up with the pace of daily and special projects May supervise a number of workers Why Choose a degree or one of the computer related Career or Skills Certificates at the College of Marin? One-on-one training Experienced instructors Latest equipment Strong industry ties Affordable tuition Financial aid Industry tours Job placement Convenient location For more information contact: Brian Wilson or Vivian Olsen, Certificate Coordinator Phone (415) 485-9610; 485-9322 brian.wilson@marin.edu www.marin.edu In Marin County and the Bay Area: Entry pay ranges from $3,360 to $4,160 per month. Top pay ranges from $4,960 to over $5,113+ per month. Keyboarding & Word Processing Spreadsheet Design, Accounting Database Design Business Communication Internet Research For scholarship information, visit www.marin.edu/admissions/aid.html The Career Pathways featured in this document are products of a partnership between College of Marin and Marin County High Schools. This partnership is funded by the Carl Perkins Vocational Technology Education Act of 1998.

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