Trouble-Shooting Tips for Blackboard Course Sites

Common Problems may be resolved by checking the following:

Make certain your browser is updated. Go to http://webct.marin.edu/webct/entryPageIns.dowebct and click on browser check at the top of the screen.

Visit the following site for more help: https://behind.blackboard.com/s/student/cevista/

If you are having difficulty logging in from the MyCoM Portal, try logging in directly at: http://webct.marin.edu/webct/logonDisplay.dowebct

Make certain that you are following the correct login instructions:

Enter your User Name. 

Your user name will be in lowercase, no spaces, made up of the following:


First letter of first name followed by full last name.

Example: Maria Smith = msmith

Enter you password.

Your initial password is created from your date of birth

Example: dd/mm/yy 07/28/56

Please note - If you usually log in from the MyCoM Poratal and this is the first time you have tried to log on directly, please try the birthdate password first. If that does not work, then try your MyCoM password. If you still have problems, please send an email to web.ct@marin.edu

Disable or remove your Google Toolbar.

Disable your Security Suite extras (i.e Norton Secity, Trend Micro Security, etc.) but keep your anti-virus software running. Firewalls may be blocking the class site.

Disable your popup blocker. Your online course uses popups.

Disable the phishing filter in IE 7

Try a different computer to determine if the problem is with your local computer or with your account.