Trouble-Shooting Tips

Trouble-Shooting Tips for Blackboard Course Sites

Common Problems may be resolved by checking the following:

Make certain your browser is updated. Go to http://webct.marin.edu/webct/entryPageIns.dowebct and click on browser check at the top of the screen.

Try a different browser.

checkmark Log out, then log back in and try again. If this fails, try shutting down your computer and restarting; then, login again to see if the problem is resolved.

Visit the following site for more help: https://behind.blackboard.com/s/student/cevista/

If you are having difficulty logging in, try logging in directly at: http://webct.marin.edu/webct/logonDisplay.dowebct

Make certain that you are following the correct login instructions:
Enter your User Name.

Your user name will be in lowercase, no spaces, made up of the following:

- - first TWO letters of your first name;
- - first TWO letters of your last name;
- - last FOUR digits of your Student ID or SSN.
Example:
Maria Smith whose student ID is 1234567 would login as

Username: masm4567

Enter your password.

"student" is the default password; use lowercase lettering (passwords are CaSe SeNsiTivE)

Disable or remove your Google Toolbar.

Disable your Security Suite extras (i.e Norton Secity, Trend Micro Security, etc.) but keep your anti-virus software running. Firewalls may be blocking the class site.

Disable your popup blocker. Your online course uses popups.

Disable the phishing filter in IE 7

Try a different computer to determine if the problem is with your local computer or with your account.