Computer Tips
Shutting Down the
Computers:
Please leave the computers on during the week and turn off only the monitors at the end of the day. If you are the last person in the Lab on Thursdays, please shut down the computers by hitting [Alt] [F4] on each computer to begin the shut down.
Computer
Troubleshooting Tips:
Most problems such as frozen screens or error messages can be resolved by rebooting a computer or shutting it down, then turning it back on.
Other problems are a result of the Fortress program malfunctioning.
To disable Fortress temporarily, follow to fix many computer problems, like the problem of the computer not printing, follow the steps below:
1. Press [Ctrl] [Shift] [Esc] on the keyboard
2. Type in the computer number and the password. For example if the problem is on Computer #02, you should type, writing-02aacr2
3. The password is the same for each computer—aacr2; the computer name will change depending on the computer you are fixing.
4. The Fortress dialogue box will pop up.
5. Deselect everything on the “Windows” screen to disable it.
6. Deselect everything on the “File Protect” screen to disable it.
7. Make certain that the student’s paper is saves by saving it to a floppy before you begin the next steps.
8. Click on the printer icon at the bottom, right corner of your screen. This will display the printer queue, which displays the print jobs that are pending.
9. Delete all print jobs.
10. Make certain the printer is set to “Ready” and that the green button is lit, which means printer is functioning.
11. If the green light is not on, then check for paper jams.
12. If all else fails, call Steve at x7473.
13. Remember to reset Fortress after you have tried to troubleshoot by clicking on the Windows tab and selecting all but uncheck the bottom two features and “my computer.”
14. Click on the “File Protect” tab and select all the features.
Please do not post an “Out of Order” sign on the computer until you have tried to troubleshoot these common problems.
Please contact Steve Dodson at steve.dodson@marin.edu to inform him of the problem. Your e-mail should include the computer number and a brief description of the problem.