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Moodle Login

Frequently Asked Questions

For Students

Access and Navigation

  1. What is Moodle?
  2. How do I access the Moodle Home page and Moodle course sites?
  3. How do I log out of Moodle?
  4. Does Moodle work with both Windows and Mac operating systems?
  5. Do I need any other software on my computer to use Moodle?
  6. How do I edit my Moodle profile?
  7. Can I exit a course page and open a different course page without logging off?
  8. Can I get back to the MyCOM Portal without logging out of Moodle?
  9. How do I register for a course in Moodle?

Course Content

  1. In my Moodle page, I used to see an introduction at the top of the page and 18 additional weeks/sections/topics. Now I see the introduction but only one week. Where is the rest of my course?
  2. One of the sections in my Moodle course has two shaded yellow bars on each side of the center section. Why are they showing up in this class but not in the other one?
  3. My instructor said that our syllabus is on the Moodle site. How do I get to it?

Emails and Forums

  1. How can I stop Moodle from sending me so much email?
  2. Why am I not getting the e-mails that my classmates are receiving? Can I forward my MyCOM email?
  3. How do I send messages to my classmates?
  4. How do I send messages to my instructor?
  5. How do I send messages to other MyCOM Moodle users who are not in my classes?
  6. Why do I get a pop-up message when I login to Moodle?
  7. How do I reply to a message that has popped up when I login to Moodle?
  8. How do I delete Moodle messages?

I need help with…?

  1. Who do I ask if I am having trouble registering/adding/dropping a course?
  2. Who do I ask if I need advice about which courses I should take?
  3. Who do I contact if I can’t login to the MyCOM Portal?
  4. Who do I ask for technical help with Moodle after I have asked my instructor?
  5. How do I print only some of the text from Moodle course page, but NOT the whole site?

Access and Navigation

What is Moodle?
Moodle is the Learning Management System (LMS) used at College of Marin (and at over 75,000 sites in 225 countries). At your Moodle course site, your instructor may post files such as the course syllabus or a study guide, send you announcements and messages, and keep track of grades. The Moodle site will supplement your classroom instruction, unless you are in a fully online course. Access to a COM Moodle course is limited to enrolled students.
How do I access the Moodle Home page and Moodle course sites?

To Access Your Moodle Home Page:

After you login through the MyCOM Portal (using the User name and Password supplied by the Office of Admissions & Records), click on either the Student tab or the Distance Education tab under your name at the top of the MyCOM Portal screen.

  • If selecting/clicking the Student tab, click on the link or the Moodle logo in the center channel called My Courses.

    OR

  • If selecting/clicking the Distance Education tab, click on the link called Direct Access to Your Course Pages in the channel on the right side of the page.

    Note: There is also a link for technical support to moodlehelp@marin.edu.

(For help with your MyCOM Portal login, refer to FAQ #23: Who do I contact if I can't login to the MyCOM Portal?)

To See Your Courses:

Click on the left side of your Moodle Home page, in the Navigation block, on the My courses link to see the courses in which you are currently enrolled. To see the course name and section, hover your mouse over the CRN (e.g. hover over 10289.201310 and you will see a pop-up with Math 101B-010.) You can look up the CRN for your course in the current class schedule (link http://www.marin.edu/schedule)

How do I log out of Moodle?
When you are finished using Moodle, go to the top right of your screen, and next to your name, click on Logout. Then if you are on a shared computer, close your browser window.

Please be sure to note the message at the top right of your Moodle home screen:
"Closing this browser does not end your session. In order to end a session you must click on Logout (top right side of browser window) If you do not log out, your session will remain active. The next person to use this computer will have full access to your account."
Does Moodle work with both Windows and Mac operating systems?
Yes.
Do I need any other software on my computer to use Moodle?

The following software is recommended:

  • For your browser, use the latest version of Internet Explorer or Firefox on a PC, and Firefox on a Mac. (Moodle does not work well with Chrome or Safari.)
  • Keep your browser updated with the latest plugins, including JAVA plugins.
  • Turn off your pop-up blocker in both Firefox and Internet Explorer.
  • Download and install the latest version of Adobe Reader, the free application that will let you read PDF files.
  • Your instructor may also ask you to download the free versions of Real Player for videos and Adobe Shockwave Player for multimedia files.

If you have any questions about software for a particular class, please check with your instructor, first. If you still need assistance, send an email to moodlehelp@marin.edu.

How do I edit my Moodle profile?
You can upload a photo or image and write a brief description of yourself by editing your profile in the Settings block by selecting My profile settings, and then Edit profile.
Can I exit a course page and open a different course page without logging off?
Yes. On the left side of your page, in the Navigation block, click on the CRN for a different course. The new course page will open in the center of your screen. You can also go back to your Moodle Home page by clicking on My home in the Navigation block.
Can I get back to the MyCOM Portal without logging out of Moodle?
Yes. Go back to the COM Moodle Home page by using the link at the bottom of the page that is labeled MyCOM. However, you may be asked to login again for security.
How do I register for a course in Moodle?
In the Student tab of the MyCOM Portal, use the Registration tools to register for courses from your MyCOM Portal, whether they are online courses, face-to-face courses, or hybrid courses.

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Course content

In my Moodle page, I used to see an introduction at the top of the page and 18 additional weeks/sections/topics. Now I see the introduction but only one week. Where is the rest of my course?
You may have clicked on the Show Onlyshow onlyicon on the right side margin of the section. To reveal all of the other weeks/sections/topics, you need to click on the Show all weeksshow all week icon which you will see in the right side margin of the week/section/topic. You can also use the dropdown box underneath the displayed week / topic to display and jump to a hidden section.
One of the sections in my Moodle course has two shaded yellow bars on each side of the center section. Why are they showing up in this class but not in the other one?
Those bars indicate the current section according to the start date of the course and will be displayed only when your instructor is organizing your course using the weekly format.
My instructor said that our syllabus is on the Moodle site. How do I get to it?
After you login through the MyCOM portal and open your Moodle course site, a page will be displayed with resources, including documents and other files, and activities such as a glossary or a quiz. To access one of the resources or activities, click on the name of the resource and follow the prompts. To open a syllabus, for example, just click on the icon. Usually the document is a PDF and will open within Adobe Reader. You can read it online, save it on your computer, and print it. If you have difficulty with a resource or activity in your class, contact your instructor first. You may not be the only student who has the question. If the two of you are not able to solve your problem, send an email to moodlehelp@marin.edu for additional assistance.

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Emails and forums

How can I stop Moodle from sending me so much email?

When you subscribe to a forum, Moodle will start emailing you all the forum postings as long as you remain a subscriber. You can set your preferences for forum subscriptions by customizing your profile settings.

To change your forum subscription preferences:

  • On your course homepage, on the left sidebar menu, locate the Settings block.
  • Click My profile settings, then Edit profile.
  • Near the top of your settings information, locate Forum auto-subscribe.
  • Use the drop down arrow to select one of the options.
  • Make your selection and, to save your changes, scroll to the bottom of the page and click the Update profile button.

You can consolidate your email and receive just one email per day containing all the new forum posts. This is called an “email digest.”  You can set your email digest type in your profile settings.

To change your email preferences:

  • On your course homepage, on the left sidebar menu, locate the Settings block.
  • Click My profile settings, then Edit profile.
  • Near the top of your settings information, locate Email digest type.
  • Use the drop down arrow to select one of the options:
    • No digest (single email per forum post)
    • Complete (daily email with full posts)
    • Subjects (daily email with subjects only)
  • Make your selection and, to save your changes, scroll to the bottom of the page and click the Update profile button.
Why am I not getting the e-mails that my classmates are receiving? Can I forward my MyCOM email?

All of the Moodle messages go to your MyCOM email account. Be sure to either check your MyCOM mail account, through the MyCOM Portal or forward the mail to an external account.

To forward your MYCOM email:

  • Login to the MyCOM portal.
  • Click on the Envelope (email link) on the top right of your screen.
  • Click on the Options tab in the top middle of the page.
  • Click on the Mail tab.
  • Choose Settings.
  • Scroll down and click in the check box for Enable forwarding, and type in the external email address to which you want your messages forwarded.
  • Click on Add to see the email address in the Mail forwarding list.
  • IMPORTANT  Scroll down and to the right and click on Save. If you do not do that, your options will not be saved.

Finally, make sure that you have not unsubscribed to an active forum in your class. See the instructions in the previous question/answer for setting your forum subscription preferences.

How do I send messages to my classmates?
After you login to your course through the MyCOM portal, from the Navigation block, select Participants and your screen will display a list of everyone in your class. Click on a participant’s name to see their profile and an option to send a message.
How do I send messages to my instructor?
After you login to your course through the MyCOM portal, from the Navigation block, select Participants and your screen will display a list of everyone in your class. You can filter the list to see only your Instructor’s name. At the top of the list, in the middle of the page, locate the drop-down box under the Current role option. Select Teacher from the choices and only your instructor’s name will appear on the list. Click on the instructor’s name and you will see an option to send a message.
How do I send messages to other MyCOM Moodle users who are not in my classes?
From any Moodle page, in the Navigation block, click on My profile to expand the menu. Click on the menu item Messages. Use the drop down menu to select from My contacts or Previous conversations. To send a message to new contact, use the search box to locate the contact, click on the name to open a message box, type the message, and use the Send message button to send the message.
Why do I get a pop-up message when I login to Moodle?
When someone sends you a Moodle message, it will be displayed as a pop-up message at the bottom of your Moodle Home page when you log in.

You will also receive the message in your MyCOM email account or in an external account if you have forwarded your MyCOM mail. If you read the message in your email, there will be a link back to your Moodle Home page to reply to the message within Moodle.
How do I reply to a message that has popped up when I login to Moodle?
The message pop-up box will include a link called Go to messages. Click on the link to go to your messages. The text box will display the selection Unread messages. To reply to an unread message, click on the name of the sender and scroll down to the open text box to create your message. When you are finished typing the message, click on the Send message button to send the message.
How do I delete Moodle messages?
You CANNOT delete messages! Your message history is part of your profile and will move with you from course to course.

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I need help with…?

Who do I ask if I am having trouble registering/adding/dropping a course?
The Admissions and Records Department can help you with every registration question. The website includes phone numbers, email addresses, and officehours/locations.
Who do I ask if I need advice about which courses I should take?
The Counseling Department provides information and resources to assist students with making informed educational, career, and personal decisions. You can call for an appointment at the Indian Valley Campus or Kentfield Campus (415)485-9432 or (415)485-9430.
Who do I contact if I can’t login to the MyCOM Portal?
If you cannot login to MyCOM, you can click on the Forgot Username? or Forgot Password? links to recover your information.

If you cannot remember the email address or personal information you used when you setup your account, try these phone numbers for personal assistance:
Admissions 415-457-8811 x8822
DSPS 415-485-9406
Older Adults 415-485-9305
ESL 415-485-9642 para más información

For technical assistance with MyCOM, you can send an email to HelpDesk@marin.edu.  Please include your name and a contact number.
Who do I ask for technical help with Moodle after I have asked my instructor?
For technical help with Moodle, send an email to MoodleHelp@marin.edu.  Please include your name and a contact number.
How do I print only some of the text from Moodle course page, but NOT the whole site?

To choose the text or image that you want to print:

  • Left-click on the mouse at the beginning of the text or image and hold down the button while you drag across to the end of the information you want.
  • Release the button and you will see that your information is selected or highlighted.
  • To print the selected information, from the File menu at the top of your browser, choose Print.
  • In the dialog box that opens, in Print range or Page Range, choose Selection, and then select OK or Print.
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Distance Education Website
Technical Contact: Alice Dieli, Instructional Technologist / Distance Education, 415.485.9540
Content Responsible:Director of PRIE (position currently vacant), 415.485.9545